The Effect of Work Stress and Work Values on Turnover Intention of Generation Z Employees in Call Center Company (Case Study of PT ABC in Java, Indonesia)

A various of previous research have found that different generation has a positive and negative traits. Generation Z is born between 1995 2012. distinct qualities including the need for convenience, are watchful worried about their emotional, physical, financial safety, also realistic view importance profession. There been high turnover rate Z. Employees in call center interact with customers over phone or through other technological devices. Because constant interaction angry seeking information, support, help, working at can be difficult. This exposes customer service representative to range stressful circumstances feelings. The employees experience work related stress emotionally exhausted, tend express themselves by increasing intention leave company. main issues many centers include employee rate, which believed as 40% annually it contact face higher than any industries. PT ABC focused company specializes outsourcing business process management part BPO Business Process Outsourcing. emphasis one held very long time. Based on interview HR Support Bandung, TAM division consider most highest compared divisions majority young employees, every month division, reason stated Officer factor probably due workload. was made using quantitative method random sampling conducted April 2023 Java, Indonesia. this assumes values affecting Z, prove assumption above right. Data collected measurement scales used scale adapted Agustina (2022) Sulistiobudi & Hutabarat (2022), tested validity reliability. analyzed multiple linear regression SPSS 25 determine effect variables. results data processing, there social dimension value, leadership attitude organizational structure dimensions impacted ABC. contributes understand characteristic environment. It helps how handle especially Author recommends next researcher variables broaden deepen researchs z center.